faq
why ECOMECO?
ECOMECO started with eco-friendly changes in our household. We put our heart and soul into providing sustainable alternatives that you and I will both use.
Therefore, we also designed our products to be affordable and accessible because we know being a parent is hard enough already!
what does ECOMECO mean?
ECOMECO = ECO + ME + CO
It means me and you are in this together! We're all trying our best to make eco-friendly decisions that can be easily incorporated into our every day lives.
do you have a shop location?
We currently only sell online and ship within Australia.
We are working towards adding more stockists for your convenience. If you are interested, we would love to hear from you at hello@ecomeco.com.au or please use the contact form.
bamboo wipes
can your bamboo wipes be used on newborns?
Yes of course, ECOMECO bamboo wipes can be used on your newborn, little ones and the whole family! They are strong, soft and absorbent for any messes.
Our sensitive skin formula is dermatologically tested, hypoallergenic and pH balanced. Also ECOMECO bamboo wipes are made with 100% biodegradable bamboo fibre that is naturally antibacterial!
do your bamboo wipes contain alcohol?
No, ECOMECO bamboo wipes does not contain any alcohol. All ingredients are natural, vegan and non-toxic.
do your bamboo wipes contain any fragrance?
No, ECOMECO bamboo wipes does not contain any fragrance. All ingredients are natural, vegan and non-toxic.
does your bamboo wipes have chemicals in them?
No harsh chemicals are used in our ECOMECO bamboo wipes! All ingredients are natural, vegan and non-toxic.
No
- alcohol
- chlorine
- parabens
- perfumes
- petrochemicals
- phthalates
- lanolin
- palm oil
where are your bamboo wipes made?
Our ECOMECO bamboo wipes are designed with love by us, an Aussie family, and responsibly made in China.
subscriptions
why subscribe?
Being a parent is busy enough. Take the mental load off and don't worry about running out of wipes!
how does subscriptions work?
We will automatically create your order and charge your credit card according to your subscription schedule.
You don't have to do anything, and it will be delivered to your door step each month!
*Minimum 2 cycles are required.
how do I edit my subscription?
You need to create an ECOMECO account to manage your subscriptions.
If you need any help, please reach out to us at hello@ecomeco.com.au or use the contact form.
can I cancel my subscription?
Yes of course, but we will be sad to see you go :(
Please let us know why it didn't work for you so that we can improve our customer service and suit your needs better!
*Minimum 2 cycles required. You can't cancel your subscription if you haven't reached this requirement.
how do I cancel my subscription?
There is a cancel button in the customer portal.
If you need help navigating this, please reach out to us at hello@ecomeco.com.au or use the contact form.
*Minimum 2 cycles required. You can't cancel your subscription if you haven't reached this requirement.
shipping
where do you ship?
We sell and ship only within Australia.
how much is shipping?
For orders under $60, there is a flat rate fee of $15.
FREE Australian shipping on orders $60+
do you have express shipping?
Sorry we currently do not provide express shipping.
If you need something urgently, please reach out to us at hello@ecomeco.com.au or use the contact form.
what are your delivery timeframes?
ECOMECO take pride in processing your order the next business day.
Once we have received your shipping notification, please allow:
- Metro delivery - 2-8 business days
- Regional - we will find the best suited courier to ship your order
who do you ship with?
We use 100% carbon neutral delivery service Sendle.
Please note parcels sent with Sendle are automatically booked as Authority to Leave. The driver will leave your parcel at your address where it is safe to do so.
can I track my order?
Yes, our 100% carbon neutral delivery service with Sendle provide tracking details.
Once your order is shipped, you will receive an email with tracking information.
returns
can I return my product?
Yes, we have a 30 day return policy.
Please let us know why it didn't work for you so that we can improve our products and suit your needs better!
how am I eligible for a return?
To be eligible, your item must be unused, in the original packaging, and in the same condition that you received it.
For more information, please visit our Return Policy here.
how do I return my product?
To start a return, please get in touch with us at hello@ecomeco.com.au or use the contact form. Items sent back to us without first requesting a return will not be accepted.
Returns will need to be sent to the following address with your name and order number:
- 11-13 Overseas Drive, Noble Park North, Victoria 3174
For more information, please visit our Return Policy here.
has your question been answered?
if not, please contact us at hello@ecomeco.com.au or click the button below
we would love to help and improve our faq page!